AI Chatbots

Chatbots are the most crowded category here, and the differences that matter are rarely the ones on the pricing page. Almost all of them will answer a question well. Fewer will tell you when they do not know, hand a conversation to a human cleanly, or stay accurate once they are pointed at your own documents instead of the open web. If you are buying for support, the questions worth asking are about escalation, transcript ownership and what happens to a customer who asks something the bot has never seen.